Last modified: February 27, 2020
Refugee Voice collects and shares interview information through (1) the website currently available at https://refugeevoice.app (along with any successor websites) (the “Site”), (2) the mobile application (along with any successor mobile applications) (the “App”), (3) any software, data feeds, widgets, materials, content and any other services available on or through the Site and/or App (collectively, the “Services”).
Information We Collect
Personally Identifiable Information
Non-Personally Identifiable Information
How We Collect Your Information
Information You Choose to Give Us
- Account Information. When you create an account, you will provide information that could be Personally Identifiable Information (e.g. your name, your username, email address, and photograph) or Non-Personally Identifiable Information (e.g. your gender, hobbies, favorite activities, occupation and any other information you choose to disclose). If you sign into the Services through your Facebook account, we will have access to any information on your account that you grant us permission to, such as your username, photos, and email address.
- User Content. Some features of the Services allow you to submit User Content. As Refugee Voice seeks to build and share a lasting archive of refugee and former refugee’s stories, User Content is information that you choose to be made public and non-confidential. When you share User Content via the Services, you should think carefully about what you are making public.
Information We Collect from Your Use of the Services
- Activity. When you use our Services, we may collect information about your activity on the Services, such as interview selections and viewing history
- Location. When you use our Services, we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points and other sensors. You typically have to choose to turn such services on or off. If such device-based location services are on, we may receive and record such information, such as the location where you are creating or uploading User Content.
- Camera, photos and audio. Some of the Services allow us to collect images and/or audio from your device’s App, camera and camera roll. For example, you may upload User Content by providing us access to your camera roll for photos and other applications containing the interview audio file.
- IP Address Information and Other Information Collected Automatically. We automatically receive and record certain information from your web browser when you access and use the Services, which may include your IP address, cookie information, hardware model, operating system version, unique device identifiers and mobile network information (including the mobile phone number).
We may also use “clear GIFs” (aka “web beacons” or “pixel tags”) or similar technologies on our Services or in our communications with you to enable us to know whether you have visited a part of our Services or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a website or in an email or other type of message, which is retrieved from a remote website on the Internet enabling the verification of an individual’s viewing or receipt of a website or message. We may also log information using digital images called web beacons on our Services or in our emails. We may use web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We may also use web beacons to tell if you open or act on our emails. We do not track our users across third party websites and thus do not respond to Do Not Track (“DNT”) signals.
- Information Collected for Push Notifications. When you access the Services through a mobile device, you will also be asked to allow push notifications to be sent to you outside or inside of the App. If you do so, a device token will be generated, which is associated with you until you log out. We will collect and store these device tokens on our servers.
Your Interview Privacy Settings
Any information or content that you voluntarily disclose for posting to the Service, including User Content, becomes available to the public and may be re-shared by others.Any Interview Content that you make public is searchable by other users of the Services and the general public. So, the same common sense that applies to the internet at large applies to Refugee Voice and your use of the Service: do not send any messages or share any content that you do not want someone else to save or share.
- Fully Public. The default setting for an interview is a general public setting. Therefore, your interview and associated Interview Content will be public and accessible by anyone.
Please note that even if you change your interview privacy settings on your account, your Interview Content, including any associated photographs, audio and information, can still be accessed and used by Refugee Voice and its partners, funders and sponsors, licensees and researchers for research purposes and any other [non-commercial] purpose.
Also, please be aware that your account profile will remain visible to other users of the Services and the general public regardless of your interview privacy settings.
Our Use of Your Information
Refugee Voice is a story-sharing platform, and we will use the information we collect to provide you with products and services to further our mission to preserve and share refugee and former refugee’s stories and to improve such products and services. Refugee Voice will always have access to the Personally Identifiable and Non-Personally Identifiable Information on your account regardless of your interview privacy settings and may use your information to maintain and provide the Services to you. For example, we may use your information, in either aggregated or individual form, in the following ways:
- to archive and share stories with other people as part of Refugee Voice’s mission to preserve the stories of people from all backgrounds and beliefs, including with other users of the Services by sharing and displaying your username (First name and First letter of your Last name), photograph, location and, depending on your interview privacy settings, your audio recording and metadata in connection with any User Content you upload to the Site or App;
- to share with our third party partners in order to provide you with a service you use or request. For example, Refugee Voice may share your Personally Identifiable Information and Interview Content with third parties for data storage and hosting, and the U.S. Library of Congress for archiving purposes. This Section applies to any and all third party websites, services and applications that you access through the Services or that are used or will be used by Refugee Voice to provide the Services, even if not expressly named herein;
- to communicate with you and respond to you regarding the Services, content, features and products you use or that we think may interest you;
- to customize and optimize the content or advertisements you receive or view when you use the Services, and otherwise improve your experience on our Services;
- to provide, maintain, protect, analyze, understand and improve our Services, content, features and products, which may include tracking traffic, trends, usage and navigation patterns;
- to develop new services;
- for research and educational purposes;
- in any other way we may describe when you provide the information;
- for legal reasons, including, but not limited to, in response to a valid law enforcement request or legal process or to protect our rights and property or those of third parties; and
- for any other purpose with your consent.
If you have any questions regarding how we use your User Content, please contact us at firstname.lastname@example.org.
Retaining Your Information
Even if you change your interview privacy settings through your account to be private, your Interview Content may still be retained by Refugee Voice and accessed by Refugee Voice and its partners, funders and sponsors, licensees, researchers and other third parties for research purposes and any other [non-commercial] purpose.
If you remove information that you posted to the Services, copies may remain viewable in cached and archived pages of the Services, or if other users or third parties have copied or saved that information prior to removal.
If you cancel your account and discontinue your use of the Services, we and our third-party partners (including the U.S. Library of Congress, third party hosting and storage sites and others) may continue to retain Interview Content submitted, uploaded or otherwise provided by you prior to your cancellation of your account and/or discontinuance of your use of the Services.
If you have any questions regarding how your Interview Content may be retained or accessed, please contact us at email@example.com.
Third Party Sites
Protecting Your Information
We have used reasonable efforts to help safeguard your information. However, we make no guarantee that these reasonable efforts will make your information completely secure. Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information. Again, we encourage users to think carefully before electing to share content on the internet.
Minors and Children Under Age 13
We are committed to complying with all aspects of the Children’s Online Privacy Protection Act. We require a parent or legal guardian’s consent before collecting, using or disclosing information from people between 13 and 18 years of age.
The Services and content on the Site and the App are not directed at children under the age of 13. We do not knowingly collect, solicit or store Personally Identifiable Information from anyone under the age of 13 or knowingly allow such persons to register or use the Services. If you are under 13, please do not attempt to use or register on the Services; no one under the age of 13 may provide any Personally Identifiable Information to the Company or on the Services.
In the event that we learn that we have collected Personally Identifiable Information from a child under age 13, we will delete that information where reasonably possible. If you believe that we might have any information from or about a child under 13, please send a detailed message to firstname.lastname@example.org.
Information Related to Advertising
To support and enhance the Services, we may serve advertisements and allow third party advertisements through the Services. These advertisements are sometimes targeted and served to particular users and may come from third party companies called “ad networks.” Ad networks include third party ad servers, ad agencies, ad technology vendors and research firms.
Advertisements served through the Services may be targeted to users who fit a certain general profile category and may be based on (1) anonymized information inferred from information provided to us by a user, (2) usage patterns of particular users, or (3) your activity on a third party website. We do not provide Personally Identifiable Information to any ad networks for use outside of the Services.
California residents may choose to request certain information regarding our disclosure of Personally Identifiable Information to third parties for their direct marketing purposes or choose to opt-out of such disclosure. To make a request or to opt-out at any time, please contact us at email@example.com or the other contact information provided below. Our policy is not to disclose Personally Identifiable Information collected online to a third party for direct marketing without your approval.